Journey From Pads to Hope

Twenty Years of Servicing the Homeless

Trinity’s 22nd year of serving the homeless through the PADS program began October 5th.   Volunteering at PADS is a very fulfilling experience as you minister to these very needy guests.  Volunteers are needed to staff all shifts, to cleanup, serve meals and many other jobs.  A Sign-up book is in the Narthex.  Contact Charlotte Sneed-McCall, Site Director, for details. 847 719-1347.

Journeys from PADS to Hope is the umbrella organization that oversees the eighteen PADS sites in the NW suburban area and also provides professional services such as case management, TB monitoring, meals, showers, clothes closet, etc.  They are currently running low on food, and we are collecting food for them in the little Red Wagon that is in the Narthex.  Their list includes: ready-to-eat meals, snacks, pop-top canned goods, pasta meals, soups and stews, tuna and chicken, Ramen noodles, and dry cereal.

Please call Charlotte Sneed McCall, Site Director, with questions – 815-719-1347.


Volunteers are now urgently needed for the 2nd (7PM to 3AM) and 3rd (3AM to 7AM) shifts.

Training Location: Journeys from PADS to HOPE 1140 E. Northwest Hwy. Palatine, IL 60074 (On Route 14, ¼ mile E. of Route 53, and ½ mile W. of the Arlington Park train station)

Set Up 3:00 pm – 4:00 pm
1st Shift
6:00 pm – 11:00 pm
Attend the front desk or serve dinner
2nd Shift
11:00 pm – 3:00 am
Oversee the site and prepare lunches
3rd Shift
3:00 am – 7:00 am
Oversee the site and prepare breakfast
Clean Up
6:30 am – 7:30 am

Download the PADS supply Wish List

Hope Center

Starting in 1989, the PADS program offered shelter and food on a temporary and emergency basis. In 1991, the Hope Center was established to offer the direction, support and intervention needed to help homeless people move forward. In 2001, the two organizations merged into what is now called “Journeys from PADS to HOPE.” The Center’s focus is to guide individuals to plan for a future in which they can provide housing and sustenance for themselves or to assure that the individuals who are unable to sustain themselves are assisted through referral and advocacy to a placement that will meet their needs.

Financial Donations to the site…

We will continue our gift card program for the guests once again this season. The guests really appreciate the opportunity to earn something and the volunteers all appreciate the extra hands. Our gift card incentive program has helped boost their self esteem of many guests. Guests rarely ask for vouchers anymore…they ask how can they help out this week!

All financial contributions to the site are spent on purchasing these gift cards in addition to any needed cleaning supplies, paper goods and occasionally food items that aren’t donated. Last year we also repaired the refrigerator and contributed towards Trinity’s carpet cleaning bill since we use the carpeted area as the men’s sleeping area.

Since we are totally volunteer staffed, all donations made to our site go directly to the guests or necessary expenses in maintaining the site. We thank Trinity Church for supplying the space and utilities, but other expenses occur. Please consider us in your decisions regarding charitable contributions and please let us know if you become aware of any available business donations or grants that we could apply for. Donations are tax deductible.

Opportunities for Volunteers

(For additional information on opportunities to serve others, please visit our ‘Outreach Ministries ‘ page.)

SET-UP SHIFT (Site specific) – begins at 6:00 PM

Ready sleeping area
Set up dining area

1ST SHIFT – 6:00 PM – 11:00 PM

  • Setup facilitiesRegister guests
  • Assist with serving dinner
  • Socialize with guests
  • Monitor all areas and secure doors

2ND SHIFT – 10:45 PM – 3:00 AM

  • Maintain intake desk
  • Admit approved late arrivals
  • Prepare lunches (Site specific)
  • Monitor all site areas hourly

3RD SHIFT – 2:45 AM – 7:00 AM

  • Maintain intake desk
  • Admit approved late arrivals
  • Monitor all site areas hourly
  • Awaken guests
  • Prepare and serve breakfast
  • Collect used laundry
  • Collect all forms and reports

CLEAN-UP – 6:30-7:30 AM

  • Wipe down and put away mattresses, pillows, tables, and chairs
  • Mop or vacuum floors
  • Clean restrooms
  • Empty trash cans
  • Put away toiletries and clothing

The HOPE Center Program:

The HOPE Center is a service center for the homeless and near-homeless population. It is located at 1140 E. Northwest Highway , Palatine, Illinois.

Professional clinical staff confer with clients to assess their needs and provide resources. These services are provided, either internally or through referral, with emphasis toward returning individuals and families to independent, productive living.

HOPE Center services are available Monday thru Friday from 9 am till 4 pm. year round, except for holidays.

The HOPE Center offers:

  • Case management
  • Vocational/employment services
  • Mental Health counseling
  • Referrals to pro-bono doctors, dentists, and lawyers
  • Outreach services
  • Transportation assistance
  • Food pantry and assistance
  • Clothing, coat, and shoe closets
  • Personal care items
  • Bicycles
  • Sleeping bags
  • A phone number and voicemail service and a mailing address
  • The Reality of Homelessness in the NW Suburbs

There are over 3000 reported cases of homelessness in all of suburban Cook County *. In the Northwest suburbs alone, there are 1200 homeless people accessing shelters with approximately 400 additional homeless people residing on streets, in cars, and throughout forest preserve locations.

Homelessness does not discriminate. It can be chronic or situational. It affects a variety of people including youth, families with children, single/married adults, and senior citizens. A large number of homeless have served in the armed forces. Many times these individuals have no healthy support system.

Diverse educational backgrounds are found among the homeless, ranging from no education to post-graduate degrees.

* Source: Illinois Coalition to End Homelessness

Frequently Reported Reasons for Homelessness

  • Lack of affordable housing
  • Mental illness
  • Chemical dependency
  • Substance abuse
  • Family problems
  • Poverty
  • Bad luck
  • Disability
  • Domestic violence
  • Condemned housing


In 2002, the Executive Director of Journeys and a long term Journeys volunteer and Holy Family Parish member brainstormed for ideas of how to more effectively move individuals out of homelessness. The driving force behind these sessions was the frustration that both women felt after continually seeing homeless individuals struggle in the traditional transitional housing programs due to lack of supports, personal accountability and program flexibility. The Northwest Suburban area of Cook County lacks the appropriate resources to holistically and comprehensively break the cycle of homelessness. Journeys currently offers emergency services through the PADS program and supportive and counseling services through the HOPE Center program; however there still is a large gap in services to effectively and permanently assist homeless individuals to stabilize their lives.

Out of these lengthy sessions comes the Pathway Development Institute program. The Pathway’s program has been carefully and thoroughly designed to address the many unique life barriers the homeless population faces and offers the support and nurturing environment needed to promote success.

Pathway’s Approach

Many times life presents barriers that are difficult to overcome without proper support. Journeys from PADS to HOPE, a not-for-profit agency serving the homeless and near homeless population of the Northwest Suburban area of Cook County and Holy Family Parish in Inverness, recognizes a gap in opportunities for people to become contributing members of their community.

The Pathway Development Institute has been formed to address “life barriers” to include, but not limited to, chronic homelessness.

Participants in all Pathway levels will have individual treatment plans. The programs will include counseling, case-management, and life skills training. Such areas as money management, employment, parenting (when applicable), interpersonal relationships, nutrition and stress management will help break old habits and develop important new ones. The environment will be protected by a 24-hour secure residential facility.

Each enrolled adult is expected to have a job or obtain one shortly after acceptance into Pathway Development Institute. Individuals will work directly with clinical staff to maintain employment and specifically a full time job prior to their movement into level three.


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